WHAT ARE THE BENEFITS FROM BUYING KALIRA PRODUCTS?

With KALIRA you can make sure that you will bring a special character to each room of your house. Our brand provides constant novelties, supplying solutions to any project. We have emotional and exclusive pieces, handmade that can bring an exclusive touch to modern decoration.

WHERE CAN I BUY KALIRA PRODUCTS?

You can purchase directly by contacting one of our Sales & Product Specialists. All pieces are made to order. Please email us at info@kaliradesign.com.

HOW LONG IS THE PRODUCTION PROCESS, WHEN CAN I EXPECT MY PIECES TO SHIP?

There is a 8-week minimum lead-time for production of the collections. Once completed and final payment plus shipping cost is received, your pieces will ship the following day. Depending on the country where the order should ship to it will take more or less days to arrive. You will receive an e-mail confirmation once your order has been shipped.

WHERE ARE THE PRODUCTS MADE?

KALIRA pieces are handcrafted in Portugal, by a team of highly skilled artisans and jewellers who work closely with a group of exceptionally artistic and well-rounded Portuguese product designers.

How can I clean my product?

Each product has a clean and care guide. You will find the most suitable cleaning option in our website, in each product page.

CAN THE PIECES BE ALTERED? DIMENSIONS, MATERIALS AND COLORS?

We customize all of our products in sizes, materials and colors. If you need a particular customization please contact us and our designers we will be thrilled to assist your need. However, any alterations to standard pieces have an upcharge of at least 20% on its standard value depending on the type of alterations requested.

What’s the lead-time for customized pieces?

For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery. The Lead Time for this custom orders can vary between 12 and 24 weeks.

WHAT IS THE LEAD-TIME FOR PRODUCTION?

There is a 8-week minimum lead-time for production of the collections. This lead-time is for production only.

WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

At anytime during your order you would like to know the status, please consult your Sales & Product Specialist and they will provide you with the appropriate information.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?

You can always contact your Sales and Product Specialist. They will be able to assist you. Any damages, issues or incorrect orders must be reported within 48 hours of receiving the merchandise.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order is nearing completion, we will notify you so shipment can be arranged. Your Sales & Product Specialist will be able to assist throughout this process.

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED?

Upon placing an order we require a 50% deposit. After receiving your deposit we will send you a receipt along with your order confirmation and a summary of your purchase. You should receive your order confirmation within 24 hours from our Sales & Product Specialist. If you do not receive your order confirmation, feel free to call 271 110 417 0 to confirm that your order has been received.

CAN I CHOOSE THE CURRENCY I’M PAYING IN?

The currency will be stated on your invoice. We only accept USD and Euro payments.

WHAT ARE MY PAYMENT OPTIONS?

To purchase KALIRA products you may use Credit or Debit cards (Visa, MasterCard), Checks, or Wire Transfers. Please notify your Sales & Product Specialist which is the payment option of your choice. If you pay with check, please send to: Travessa São Vicente nº12, 6300 – 602 Guarda. When you are paying by check, please be sure to allow time for check clearance. For Wire Transfers your Sales & Product Specialist will provide you with the necessary bank details.

WHAT ARE THE STANDARD PRICING AND PAYMENT TERMS?

We require a 50% deposit to begin the order, and the final balance plus shipping costs must be collected before shipping. Orders are not cancellable after 10 working days & product is not returnable.

HOW DO YOU MANAGE SHIPPING?

We will arrange shipping, but clients are responsible for all shipping costs. If you are not satisfied with our carriers or shipping costs you are able to use your own carrier.

WHAT IS THE DIFFERENCE BETWEEN “ORDER DATE” AND “SHIP DATE”?

The order date will be the day we received your 50% deposit and place the order with our production team.

The ship date will be once your order is complete and we receive the 50% remaining balance plus shipping costs, the pieces will ship the following day.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

No, once your order has been dispatched, we are unable to redirect your delivery to another address. If changes are made the client is responsible for contacting the shipping company and accept any additional charges.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

No.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

There are no returns or exchanges. If there is an issue with your order and you report this within 48 hours we can work with you to repair or replace your piece,

but we do not accept returns or exchanges. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods.

DO YOU OFFER A REPAIRS SERVICE?

We offer a complimentary repairs service up to 48h after the merchandise has been been received by the Client. All claims for freight damage must be made within these 48 hours of receipt. KALIRA will not accept any claim on merchandise after this period. Signature of receipt by the Client’s agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition.

HOW LONG IS THE PRODUCTS WARRANTY?

Except as specified herein, manufacturer warrants that any goods sold hereunder will be free from defects in workmanship and materials for one (1) year. This warranty does not apply to damage or breakageresulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately KALIRA cannot accept modifications after 48 hours of purchase.

The client will have to place a new order with no implications on the previous one.

CAN YOU SEND ME MATERIALS, COLORS AND FINISHES’ SAMPLES?

Yes. Europe clients will be charged 20€ per sample. For USA clients and outside Europe, there is a $25.00.

CAN I SEND MY OWN FABRIC? HOW MUCH WILL IT COST?

In this case, lead-time for production takes 4 weeks counting after KALIRA receives the fabric. Prices are specified in our price lists.

WHAT HAPPENS IF I AM NOT IN WHEN THE PARCEL ARRIVES?

We require all of our pieces to be signed for upon delivery. The carrier should correspond with you a delivery appointment, so that you will be there to receive.

DO YOU ACCEPT NEW AGENTS, WHAT DO I HAVE TO DO?

KALIRA is accepting new agents worldwide. To become one you need to get in contact with us at info@kaliradesign.com .

Explain to us your interest in representing KALIRA in your market and agree to accept our terms and conditions available in our website for consultation.